Knowing how to start a cleaning business in the UK can lead to a promising venture with low startup costs, flexible hours, and high demand. Whether you’re learning how to become a self employed cleaner or aiming to establish a larger operation, this comprehensive guide covers all the essential steps to success.
Why start a cleaning business?
The UK cleaning industry is thriving, with approximately 5% of the workforce engaged in cleaning roles. Post-pandemic hygiene awareness has further increased demand for professional cleaning services. Whether you’re seeking flexible work or aiming to build a scalable business, the cleaning sector offers ample opportunities.
Step 1: Define your cleaning services
Before launching your business, determine the type of cleaning services you will offer:
- Domestic cleaning: Regular home cleaning tasks such as dusting, vacuuming, and mopping.
- Commercial cleaning: Cleaning services for offices, retail spaces, and other commercial properties.
- Specialised cleaning: Services like carpet cleaning, window cleaning, or end-of-tenancy cleaning.
Consider your skills, interests, and the demand in your local area when choosing your niche.
Step 2: Decide on your business type
Self-employed cleaner vs. Cleaning business owner
- Self-employed cleaner: You work independently, offering cleaning services directly to clients. This model offers flexibility and lower overheads.
- Cleaning business owner: You manage a team of cleaners, handling scheduling, marketing, and client relations. This model allows for scalability but involves more administrative responsibilities.
Consider your goals, resources, and preferred working style to choose the model that suits you best. Make sure to register with HM Revenue & Customs (HMRC) for tax purposes. If you expect to earn over £85,000 annually, you’ll also need to register for VAT.
Register your business
To operate legally, you’ll need to register your business:
- Limited company: Offers limited liability but involves more administrative work.
- Sole trader: Simplest structure; you run the business as an individual.
Not sure which option is best? Read our Sole trader vs limited company blog.
Step 3: Obtain necessary insurance
Protect your business and clients by securing appropriate insurance:
- Public liability insurance: Covers claims for injury or property damage caused during your work.
- Employers’ liability insurance: Required if you hire employees, covering work-related injuries or illnesses.
- Tools and equipment insurance: Protects your cleaning tools against theft or damage.
We can provide cover for each of these insurance types as part of our public liability insurance. Whether you’re a sole trader or run a limited company, having cover can protect you from unexpected claims and ensure your business remains secure.
Step 4: Purchase equipment and supplies
Invest in quality cleaning equipment and supplies to deliver professional services:
- Basic tools: Vacuum cleaner, mops, buckets, cloths, and brushes.
- Cleaning agents: All-purpose cleaners, disinfectants, glass cleaners, etc.
- Protective gear: Gloves, masks, and aprons for safety.
Ensure your equipment is suitable for the types of cleaning services you offer. Consider eco-friendly products to appeal to environmentally conscious clients.
Step 5: Set your pricing
Determine competitive pricing for your services by researching local rates and considering factors such as:
- Service type: Domestic vs. commercial cleaning may command different rates.
- Frequency: Regular contracts might be priced differently from one-off jobs.
- Location: Rates can vary based on regional demand and cost of living.
- Hourly rates: Common for domestic cleaning; typically range from £10 to £20 per hour.
- Flat fees: Often used for specific jobs like end-of-tenancy cleaning.
When setting prices, consider factors like travel time, cleaning supplies, and overhead costs. Ensure your pricing covers costs and provides a sustainable profit margin.
Step 6: Market your services
Effective marketing helps attract and retain clients:
- Online presence: Create a professional website and utilise social media platforms.
- Local advertising: Distribute flyers, place ads in local newspapers, and network within your community.
- Referral programs: Encourage satisfied clients to refer others by offering discounts or incentives.
Consistent branding and clear communication of your services will help build trust with potential clients and enhance your reputation.
Step 7: Manage your finances
Keep accurate financial records to monitor your business performance:
- Accounting software: Use tools like QuickBooks or Xero to track income, invoicing and expenses.
- Expense tracking: Record all business-related expenses for tax purposes. Consider a separate bank account to maintain a dedicated business account for clarity.
- Savings: Set aside funds for tax obligations and unexpected costs. Make sure to submit annual self-assessment returns to HMRC.
Consider using accounting software or consulting with a financial advisor to stay organised.
Step 8: Deliver exceptional service
Build a strong reputation by providing high-quality cleaning services:
- Reliability and punctuality: Arrive on time and complete tasks efficiently.
- Attention to detail: Ensure thorough cleaning to meet client expectations.
- Professionalism: Maintain a courteous and respectful demeanour and present yourself appropriately.
Consistently exceeding client expectations can lead to repeat business and referrals. Solicit feedback to continually improve your services.
Summary
Learning how to start a cleaning business in the UK is a viable and potentially lucrative endeavour. By understanding how to become a self-employed cleaner, planning your services carefully, complying with legal requirements, and delivering exceptional service, you can build a successful cleaning business that meets client needs and brings personal satisfaction.
